Care & Maintenance Guidelines

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Now that your Trusscore installation is complete, it's essential to ensure its longevity and performance through proper care and maintenance. Whether you’ve installed Trusscore in a residential or commercial space, this comprehensive guide serves as your go-to resource for resource for preserving the quality and appearance of your Trusscore products.

How to Clean Trusscore Products

Trusscore products have a smooth, non-porous, and stain-resistant surface that can easily be wiped down, disinfected, or pressure washed.

Regular Cleaning

For day-to-day cleaning, we recommend dusting the panels with a Swiffer and washing the panels using a sponge or soft cloth and a mild cleaning solution. If the environment you’ve installed Trusscore in is particularly dry and dirty, you can apply an anti-static spray like Staticide to prevent buildup.

Deep Cleaning

If dirt is difficult to remove, we recommend cleaning the walls using a solution that contains 1/3 cup of laundry detergent (e.g., Tide®), 2/3 cup of tri-sodium phosphate (e.g., TSP®), and 3.79 liters (or 1 gallon) of water. You can also wipe away tougher scuffs with a Magic Eraser or melamine sponge.

Intense Cleaning

If hand washing doesn't get the job done, try pressure washing. To safely pressure wash Trusscore Wall&CeilingBoard, RibCore by Trusscore, or NorLock by Trusscore we recommend:

  1. Using a small- to mid-size power washer with less than 3,000 psi.
  2. Using a wide spray nozzle angle (40° or greater is preferred) to distribute the water pressure across the wall.
  3. Always keeping the power washing nozzle at least 4 to 6 feet away from the wall.

We don’t recommend pressure washing Trusscore SlatWall panels unless you’ve sealed all its channels or have built a drainage path.

How to Disinfect Trusscore Products

Trusscore products can be disinfected using products approved for use by Health Canada or as recommended by the CDC and approved by the EPA in the United States. 

Liquid Disinfectant

  1. Remove dirt from your Trusscore product surface before using disinfectant. 
  2. Read the instructions for your liquid cleaner. 
  3. Mix the recommended concentration of liquid with water. 
  4. Apply the cleaner to Trusscore products with a soft cloth, sponge, or mop. 
  5. Wipe the cleaner across the surface of the product, ensuring all surfaces receive coverage. 
  6. If instructed, leave the liquid on the surface of the product for the specified amount of time. 
  7. Wipe the product with a clean, dry, microfiber cloth to remove excess liquid. 
  8. Let the product dry. 

Spray Disinfectant

  1. Remove dirt from your Trusscore product surface before using disinfectant. 
  2. Read the instructions for your spray disinfectant. 
  3. Spray the disinfectant over the full surface of your Trusscore product, ensuring even coverage. 
  4. If instructed, leave the spray on the surface of the product for the specified amount of time. 
  5. Wipe the product with a clean, dry, microfiber cloth to remove excess spray. 
  6. Let the product dry. 

Fog Disinfectant*

It’s important to read the instructions provided by both the fog equipment and cleaning solution manufacturers to ensure safe and proper fog application. Their guidelines on ventilation, skin exposure, protective equipment, distance from the surface, and product exposure time need to be followed to ensure a safe and effective product cleaning.

  1. Remove dirt from your Trusscore product surface before using disinfectant. 
  2. Apply the fog per the manufacturer’s directions. 
  3. Wipe the product with a clean, dry, microfiber cloth or allow the product to air dry, depending on the manufacturer’s directions. 
*Used in commercial applications only

Trusscore Warranty

Trusscore products are designed to outlive the buildings they’re installed in, but — just in case — all products are backed by industry leading warranties. 

When you register your warranty within 90 days of purchasing a Trusscore product, you’ll instantly receive an extended warranty for your product. Standard and extended warranty lengths vary by product. 

Trusscore Wall&CeilingBoard and Trusscore SlatWall have a 20-year standard warranty and a limited lifetime extended warranty. RibCore by Trusscore has a 90-day standard warranty and a five-year extended warranty. NorLock by Trusscore has a 1-year standard warranty and a 10-year extended warranty. 

Register Your Warranty

How to Make a Warranty Claim with Trusscore

To make a warranty claim with Trusscore, email warranty@trusscore.com or call 1-888-418-4679. You will be required to provide the following information:  

  • Product type, size, and quantity 
  • A description of the product issue 
  • Where you purchased the product from 
  • Photos of the issue and of the print on the product 

When your claim is approved, Trusscore will replace your defective product with the same or similar product or Trusscore will refund you the purchase price you paid for the defective product.  

How to Replace a Damaged Trusscore Wall&CeilingBoard Panel

Trusscore Wall&CeilingBoard is scratch, dent, and damage-resistant, but accidents can happen, and — although it’s highly unlikely — you may find yourself in a situation where you need to replace a panel. Here’s how to do it:

  1. Set your handheld circular saw’s depth to ½".  
  2. Cut through the center of the damaged panel parallel to the panel joints. Stop cutting as you approach the ceiling, floor, or wall. Use a putty knife to remove the panel from the trims. Then, you can continue cutting the remaining panel at each end.   
  3. Slide the tongue side of the panel out of the adjacent one. 
  4. Make another cut 3/8” from the joint on the remaining groove side. 
  5. Tilt the adjacent panel and remove screws from the damaged one. 

Once the screws are out, remove the damaged panel from the wall. Now, for installing the replacement: 

  1. Trim the screw flange off the new panel as close to the panel body as you can using tin snips. 
  2. Lift the adjacent panel and apply a ½” thick bead silicone on the stud behind it and apply a smaller, ¼” thick bead of silicone on top of its tongue. If you’re using a backer, we recommend applying silicone along the back of your replacement panel as well. 
  3. Use a putty knife to open nearby trims. Insert the tongue side of the replacement panel first, then place the groove side on top of the adjacent panel's tongue. 
  4. Apply even, moderate pressure along the seam of the replacement and adjacent panel to secure the panel.  
  5. Wipe away excess silicone from the joint to complete your panel replacement.